Law Enforcement Guidelines

Last Updated: September 21, 2025

These guidelines explain how Veronata, Inc. responds to requests for user information from law enforcement agencies.

How to Submit Requests

Mailing Address

Veronata, Inc. Legal Department - Law Enforcement Response 2261 Market Street STE 22406 San Francisco, CA 94114

Non-Emergency Requests

Recommended: Law Enforcement Contact Form (faster processing)

Email Alternative: legal@veronata.com

Subject Line: "Law Enforcement Request - [Agency Name] - [Case Number]"

Form auto-routes to legal team with 24-hour response commitment

Emergency Requests (Imminent Harm)

Email: emergency@veronata.com

Phone: [To be established]

Availability: 24/7 for imminent harm situations only

Requirements for Valid Requests

U.S. Law Enforcement

All requests must:

  • Be on official letterhead
  • Be signed by a law enforcement official
  • Include case number
  • Include officer badge number and contact information
  • Specifically identify the user(s)
  • Specify exact information requested
  • Include proper legal process (see below)

Required Legal Process by Data Type

Subscriber Information (Subpoena Required):

  • Name
  • Email address
  • Phone number (if provided)
  • Date of account creation
  • Last login date

IP Logs & Session Information (Court Order Required):

  • IP addresses
  • Login times and dates
  • Device information
  • Location data

Content Data (Search Warrant Required):

  • Messages between users
  • Photos
  • Voice recordings
  • Voice call recordings
  • Profile content
  • AIBG interactions

International Law Enforcement

We respond to international requests via:

  • Mutual Legal Assistance Treaty (MLAT)
  • Letters Rogatory
  • Direct requests (case-by-case basis with U.S. legal process)

Emergency Disclosure

We may disclose information without legal process if we believe in good faith that:

  • There is imminent danger of death or serious physical injury
  • Delay would cause imminent harm
  • The request relates to the emergency

Emergency requests must include:

  • Nature of the emergency
  • How information will prevent harm
  • Whose life/safety is at risk
  • Why information is needed immediately
  • Timeline of threat

User Information We May Have

Account Information

  • Registration data
  • Profile information
  • Preferences
  • Verification status

Activity Data

  • Login history
  • Match history
  • Message logs
  • Voice call metadata

Content

  • Voice recordings (retained 180 days)
  • Messages (while account active)
  • Photos
  • Profile responses

Technical Data

  • IP addresses
  • Device identifiers
  • App version
  • Browser information

Data Retention Periods

  • Active account data: Retained while account active
  • Voice recordings: 180 days
  • Deleted accounts: 30 days (except as required by legal hold)
  • IP logs: 90 days
  • Reported content: Indefinitely for safety

Preservation Requests

We accept preservation requests pending issuance of legal process:

  • Maximum preservation: 90 days
  • One renewal of 90 days permitted
  • Must specify accounts and data types
  • Does not guarantee data exists

User Notification

Our policy is to notify users of law enforcement requests unless:

  • Prohibited by court order or statute
  • Emergency circumstances exist
  • Notification would jeopardize investigation
  • Risk of harm to identifiable individuals

Notification typically sent after emergency expires or case closes.

Cost Reimbursement

We may seek reimbursement for costs as permitted by law:

  • Research time
  • Data compilation
  • Legal review
  • Technical resources

Authentication of Requests

We verify all requests by:

  • Calling back to official agency numbers
  • Verifying officer identity
  • Confirming case details
  • Validating legal process

Invalid Requests

We reject requests that:

  • Lack proper legal process
  • Are overly broad or vague
  • Seek information we don't have
  • Violate user privacy rights
  • Don't meet authentication requirements

Testimony

We generally do not provide expert testimony. Factual testimony requires:

  • Valid subpoena
  • Reasonable notice (minimum 14 days)
  • Travel expense reimbursement
  • Witness fees as required by law

Child Safety

We immediately report to NCMEC and law enforcement:

  • Child exploitation material
  • Grooming behavior
  • Attempts to meet minors

Transparency

We publish transparency reports semi-annually including:

  • Number of requests received
  • Type of legal process
  • Response rate
  • Emergency requests

Appeals

Agencies may appeal rejections to:

Legal Department Supervisor
legal-supervisor@veronata.com

Important Notes

  • We cannot restore deleted data
  • We don't monitor private communications proactively
  • Voice AI analysis results are not retained
  • We cannot intercept communications in real-time
  • We comply with valid U.S. legal process only

Contact

These guidelines don't constitute legal advice. Law enforcement should consult with prosecutors regarding appropriate legal process.