Contact Veronata

We've streamlined our contact process for faster, more efficient responses.

Secure Contact Form (Recommended)

For most inquiries, please use our secure contact form below for the fastest response:

  • Faster response than email
  • Automatic ticket tracking
  • Secure file uploads
  • Routed to the right team immediately
  • Response time commitments by request type

Secure Contact Form

Technical issues, account questions, or general inquiries

Expected response time: 24-48 hours

Accepted: PDF, DOC, DOCX, JPG, PNG, TXT, MP3, MP4 (Max 10MB each)

By submitting this form, you agree to our Privacy Policy.

All submissions are handled confidentially and securely.

Direct Contacts (Where Legally Required)

Some contacts are required by law to be directly accessible:

Emergency Law Enforcement Only

Email: emergency@veronata.com

Available: 24/7 for imminent harm situations only

For all other law enforcement requests, please use the contact form

DMCA Copyright Claims

Email: dmca@veronata.com

Or use: DMCA form (faster processing)

Required by law for safe harbor protection

Legal Process Service

Veronata, Inc.

Legal Department

2261 Market Street STE 22406

San Francisco, CA 94114

For lawsuits, subpoenas, and official legal documents

Billing Support

For any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill at https://support.ccbill.com/

Complaints Policy

If you would like to file a complaint, please contact us via email at support@veronata.com. All complaints will be reviewed and resolved within 7 business days and you will receive an email once it has been done. We will, in accordance with our terms and conditions decide if the complaint is valid. After the decision has been made, the user that complained can appeal to that decision. When the final decision is made, according to us, any infringing, illegal, abusive or otherwise inappropriate content will be removed from the website.

Appeal Policy

If you have been depicted in any content and would like to appeal to remove any such content, please contact us via email at support@veronata.com. If there should be a disagreement regarding this appeal, we will allow the disagreement to be resolved by a neutral body.

Response Time Commitments

Priority Response

  • Safety Reports: 2 hours
  • Emergency Law Enforcement: Immediate
  • DMCA Claims: 24 hours
  • Law Enforcement (Non-Emergency): 24 hours

Standard Response

  • Appeals: 48 hours
  • Accessibility Requests: 2 business days
  • Privacy Requests: 30 days
  • General Support: 24-48 hours

Why We Use Forms

Our secure contact form system provides several advantages:

  • Better Tracking: Every submission gets a unique ticket number
  • Faster Routing: Automatically sent to the right team
  • Complete Information: Required fields ensure we have what we need
  • Secure Uploads: Safely attach documents, screenshots, or evidence
  • Audit Trail: Legal protection for both you and us
  • Spam Prevention: CAPTCHA and validation prevent abuse
  • Accessibility: Screen reader compatible with keyboard navigation

Quick Links

Using our contact form helps us respond faster and more accurately to your needs.

All submissions are handled confidentially and in accordance with our Privacy Policy.