Help Center
Quick answers to common questions
Getting Started
What makes Veronata different?
We're an AI matchmaker that costs $0 instead of $10,000. Aya analyzes voice chemistry and visual attraction to find real matches. Mandatory 60-second Voice Spark™ before messaging kills catfish.
How do I get started?
Sign up, record a 30-second voice clip, upload a photo, and complete Aya's onboarding interview. You'll get 1000 free Sparks and can start browsing immediately.
Is it really free?
Yes! Browse, match, Voice Spark™, and message for free. Optional Sparks for extras like priority invites and profile boosts. No subscriptions.
Voice Spark™
What is Voice Spark™?
A mandatory 60-second voice call before you can message someone. Both people must consent to connect after the call. It reveals real chemistry and eliminates catfish.
Why is Voice Spark™ mandatory?
Because 3 weeks of texting to discover zero chemistry is insane. Voice reveals chemistry in 60 seconds. Plus it's impossible to catfish through live voice.
What if I'm shy on calls?
Aya provides conversation starters. It's only 60 seconds. Most people find it less awkward than endless texting with a stranger.
AI Matchmaker (Aya)
Who is Aya?
Your AI matchmaker who replaces $10K human matchmakers. Aya analyzes your voice patterns, visual preferences, and interaction data to find perfect matches.
How does Aya learn my preferences?
By analyzing who you browse, how long you listen to voice clips, your Voice Spark™ chemistry scores, and actual connection outcomes. Not what you claim to want - what you actually respond to.
Is Aya always listening?
No. Aya only analyzes during Voice Spark™ sessions and your onboarding interview. Regular browsing and messaging are private.
Sparks Economy
What are Sparks?
Optional credits for premium features. You get 1000 on signup and 10 free for daily login. Use them for messages (1 Spark), voice calls (5/min), or priority invites (30+).
Do I need to buy Sparks?
No. Core features (browse, match, Voice Spark™) are free. Most users never buy Sparks. Daily login rewards cover normal usage.
What's a Priority Invite?
Send a 30-second voice message directly to someone's inbox. They must listen fully before deciding. If they accept, they get part of the Sparks. Great for standing out.
Safety & Privacy
How do you prevent catfish?
Voice verification required for all profiles. Mandatory Voice Spark™ before messaging. AI detects voice spoofing. 0% catfish rate with voice-verified profiles.
What if someone harasses me?
Instant blocking available. Zero tolerance policy - harassers get permanent bans. Reports reviewed within 1 hour. Emergency button during calls.
Is my data safe?
End-to-end encryption for messages. Voice recordings deleted after analysis. We never sell your data. You can delete everything anytime.
Technical Issues
Voice recording not working?
Check browser permissions. Chrome/Safari work best. Allow microphone access. Try restarting browser. If still broken, email support@veronata.com.
Can't hear voice clips?
Check volume and headphones. Try a different browser. Disable ad blockers. Make sure you're not on silent mode (phones).
App or website?
Website only for now. Works perfectly on mobile browsers. No app store restrictions = better features. Apps coming 2025.
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Safety response time
24/7
Support available
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Catfish with Voice Spark™